999ko believes gaming should be fun — not stressful. Responsible gaming means understanding your limits, keeping a clear head, and enjoying yourself while respecting your family and the rest of your life.
The safeguards we have in place to protect you
You decide how much you deposit. Set daily, weekly, or monthly limits to protect yourself from overspending.
Decide how long you want to play before you start. When the time is up, 999ko will automatically remind you to take a break.
If you need a short break, use the account suspension feature to pause your account for anywhere from 24 hours to 6 weeks.
If you need an extended break from gaming, request self-exclusion for a period of 6 months to 5 years.
Once you reach a set loss amount, gaming will automatically stop. Your budget stays protected.
999ko strictly ensures that only users aged 18 and above are permitted to game on the platform.
Responsible gaming means enjoying gaming on your own terms — staying in control so that it does not affect other areas of your life. At 999ko, we believe gaming is entertainment, not a source of income or a solution to problems.
Online gaming is growing in popularity across Bangladesh. But like any form of entertainment, it can cause problems when left unchecked — from strained family relationships and financial pressure to mental health concerns. That's why 999ko follows a responsible gaming policy.
Our goal is for every user to enjoy 999ko in a healthy and positive way. That is why we provide a range of protection tools, self-assessment features, and referrals to professional support.
Follow the guidelines below for responsible gaming at 999ko. These aren't restrictions — they're simply ways to make your enjoyment last.
Please Note: Responsible gaming at 999ko doesn't mean less fun — it's the smarter way to keep the fun going for longer.
One of the most important aspects of responsible gaming at 999ko is managing your budget. Set aside a separate gaming budget — one that comes from discretionary funds outside your essential monthly expenses.
Follow these simple steps: start with your monthly income and subtract essential expenses such as rent, food, transport, and other necessities. From what remains, set aside a small portion for entertainment. Within that entertainment budget, allocate a specific amount for gaming.
Once you hit that limit — stop. That is responsible gaming. Using 999ko's deposit limit feature makes it even easier to stick to this rule.
We don't always notice when gaming starts to slip out of our control. As part of responsible gaming at 999ko, we encourage you to check in with yourself regularly.
If you find yourself thinking about gaming all day, feeling angry or frustrated after a loss, hiding your gaming from family, or skipping sleep and meals to play — seek help now.
Gaming addiction is a mental health condition. It is not a sign of weakness — seeking help takes courage.
Another key part of responsible gaming is protecting your family. Always keep your 999ko account locked with a password so that children and minors cannot access it.
Don't hide your gaming time or spending from your family. Being open builds trust and helps you stay accountable. If a family member feels your gaming behaviour has changed, take their concern seriously.
Using 999ko's parental control feature, you can add an extra layer of account security to protect other members of your household.
If you feel gaming addiction is affecting your life, don't face it alone — seek professional help. There are various mental health service providers in Bangladesh who offer confidential support. The 999ko support team is always ready to guide you toward the right resources.
The tools below can be activated directly from your account settings.
Have you spent more than your set budget?
Is gaming taking time away from your family?
Are you betting more to recover losses?
If you answered "yes" to any of these, please contact support.
The 999ko support team is available 24/7, every day of the week.
24/7 Online Support
Know the Difference Between Healthy Gaming and Problem Gaming
Set up your protection tools on 999ko in just a few minutes.
Log in to your 999ko account and click the profile icon in the top right corner.
From your account settings, select the "Responsible Gaming" option.
Set a deposit limit, session time, or loss limit — whichever you need.
Save your settings. Changes take effect immediately.
If you need help or want to request self-exclusion, contact our support team — we are always ready to assist.
999ko makes several core commitments to responsible gaming that we uphold at all times:
Strictly Prohibited for Under 18
Strict age verification prevents minors from accessing the platform.
Responsible Advertising
We never encourage excessive spending or risky behaviour.
Transparent Terms
The terms and conditions for every bonus and offer are clearly stated.
Support for Those Affected by Addiction
We connect you with professional support when you need it.
Instant Self-Exclusion
Self-exclusion takes effect immediately upon request — no delays.
Get straight answers to whatever's on your mind