999ko Privacy Policy — How We Keep Your Data Safe

1 Introduction

999ko (hereinafter referred to as "we", "the platform", or "the service") is an international online gaming platform dedicated to delivering a world-class gaming experience to players in Bangladesh. Your trust means everything to us, and this Privacy Policy is our commitment to maintaining it.

This Privacy Policy clearly sets out what types of personal data 999ko collects, how that data is used, with whom and under what circumstances it may be shared, and the steps we take to keep your data safe. Our goal is for you to use 999ko with complete peace of mind.

This policy is available in both Bengali and English. In the event of any conflict in interpretation, the English version shall prevail. 999ko reserves the right to update this Privacy Policy at any time.

2 What Data We Collect

999ko may collect information from you in several ways. The three main categories of data collection are detailed below:

Information collected directly from you:

• Full name & date of birth
• Mobile number & email address
• Residential Address
• National ID / Passport Number (for KYC verification)
• Payment method details (bKash / Nagad / Rocket number)
• Username & password (stored in encrypted form)

Automatically collected information:

• IP Address & Device Information
• Browser type & operating system
• Time spent on the platform and browsing patterns
• Login and logout times and locations
• Gaming Activity History & Transaction Records

Data collected via third parties:

• Transaction confirmation data from the payment gateway
• Verification data from fraud prevention agencies
• Identity verification data from government databases (where applicable)

3 Purpose of Data Use

999ko uses the data it collects solely for specific, legitimate purposes. The table below sets out the purpose and legal basis for each type of data use:

999ko may also use your data to send you promotional messages, though you can withdraw this permission at any time.

4 Data Sharing Policy

999ko never sells your personal data. However, certain information may be shared with trusted parties in the limited circumstances outlined below:

• Payment Providers: Necessary information is shared with approved payment partners, including bKash, Nagad, and Rocket, to process transactions.
• Game Software Providers: Limited data may be shared with licensed software providers to ensure the smooth operation of Live Casino and other games.
• Law Enforcement Agencies: Information may be disclosed to government authorities when required by a court order or legal obligation.
• Fraud Prevention Agencies: Minimal data may be shared with authorized agencies to detect and prevent fraud.

5 Data Protection Measures

999ko employs industry-leading technical and organizational measures to keep your data secure. The core components of our security framework are:

• 256-bit TLS/SSL encryption is applied to all data transfers.
• Sensitive data (passwords, payment details) is stored using AES-256 encryption.
• Database access is restricted to authorized personnel only.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication (2FA) is available.
• An automated system for detecting suspicious activity.
• Data backups are stored regularly on secure servers.

That said, no data transmission over the internet is 100% secure. You also share responsibility for your account's safety — use a strong password and never share it with anyone.

6 Cookie Policy

999ko uses cookies to enhance the experience of website visitors. Cookies are small text files stored in your browser. The types of cookies we use include:

• Essential Cookies: Essential for maintaining login sessions and ensuring account security.
• Functional Cookies: To remember your preferences, such as your language selection.
• Analytics Cookies: For website usage analysis and improvement.
• Marketing Cookies: To show you relevant promotions — only with your consent.

You can disable or delete cookies at any time through your browser settings, though doing so may limit certain features.

7 Data Retention Period

999ko does not retain your data longer than necessary. Retention periods are determined by the type of information involved:

• All data is retained for as long as your account remains active.
• After account closure, certain data may be retained for up to 5 years to comply with legal obligations.
• Financial transaction records are retained for 5–7 years in accordance with regulatory guidelines.
• If marketing consent is withdrawn, the relevant data is deleted immediately.

8 Your Rights

Under the 999ko Privacy Policy, you have the following rights:

• Right of Access: The right to know what information 999ko holds about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request a temporary restriction on the processing of your data in certain cases.
• Right to Portability: The right to request your data in a machine-readable format.
• Right to Object: The right to object to your data being used for marketing or profiling purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

9 Minors' Data

999ko strictly ensures that no one under the age of 18 uses the platform. We do not knowingly collect personal data from minors.

If an account belonging to a minor is identified, it will be suspended immediately and all associated data will be deleted. If a parent or guardian believes their child has used 999ko, please contact our support team without delay.

10 Third-Party Services

999ko's platform integrates third-party game software, payment gateways, and analytics tools. These services operate under their own privacy policies.

• Game providers may retain certain data to verify game outcomes and ensure fairness.
• Payment providers manage transaction data according to their own policies.
• 999ko is not directly responsible for how these third parties manage data, but we only work with trusted, regulated partners.

11 Policy Changes

999ko may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, we will make reasonable efforts to notify registered users via notification.

Continued use of 999ko after any changes take effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

12 Contact

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact our support team:

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• To learn more about us: About Us

We aim to respond to your request within 30 days of receipt.