999ko Terms and Conditions — Your Rights and Responsibilities

1 General Terms & Conditions

999ko (hereinafter referred to as "the Platform" or "we") is an international online gaming service operating for players in Bangladesh and other countries. By accessing 999ko's website, mobile version, or any related services, you are agreeing to be fully bound by these Terms and Conditions.

These Terms and Conditions are available in both English and Bengali. In the event of any dispute, the English version shall be considered definitive. 999ko reserves the right to amend these terms at any time without prior notice.

• 999ko services are available to adults only.
• It is the user's own responsibility to comply with the laws of their country.
• 999ko does not provide legal advice and accepts no liability for any legal consequences faced by users.
• All content, graphics, and software on the platform are the intellectual property of 999ko.

2 Account Registration

To open a valid account on 999ko, you must provide accurate and complete information. Registering with false information may result in account termination and forfeiture of any balance held in that account.

Each person may hold only one account. Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited. If 999ko detects such accounts, they will be closed immediately.

• You must provide your correct name, phone number, and date of birth during registration.
• Your account password must be kept strictly confidential.
• Account sharing with third parties is strictly prohibited.
• If any of your registered details change, please notify our support team.
• 999ko may request the necessary documents as part of its KYC (Know Your Customer) verification process.

3 Age & Eligibility

999ko strictly ensures that no minors are able to use the platform. During registration, you must confirm that you are at least 18 years of age.

999ko may request a national ID card, passport, or other government-issued document for age verification at any time. Withdrawals will be placed on hold until the required documents are submitted. If an account is found to belong to a minor, all transactions may be voided and the balance may not be refunded.

4 Deposits and Payments

999ko supports multiple payment methods, including bKash, Nagad, Rocket, and other mobile banking services. All deposits are processed in Bangladeshi Taka (BDT).

• A minimum deposit amount applies — see the payments page for details.
• Deposits are generally credited instantly; delays may occur due to technical issues.
• Depositing from another person's account is strictly prohibited.
• The same payment method must be used for both deposits and withdrawals.
• Filing a chargeback or payment dispute will place your account under investigation.

5 Withdrawal Policy

Your account must be fully verified before you can withdraw winnings from 999ko. Withdrawal requests are typically processed within 24–72 hours, though delays may occur on public holidays.

• Minimum and maximum withdrawal limits apply.
• Wagering requirements must be met before withdrawing winnings obtained through a bonus.
• Withdrawals may be held if your account has not been verified.
• 999ko reserves the right to suspend withdrawals if fraudulent activity is suspected.
• Transactions may fail if your bank or mobile banking details are incorrect.

6 Bonuses & Promotions

999ko offers a variety of bonuses — welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus comes with its own terms and wagering requirements, which must be read before claiming.

• Bonuses are available to eligible players only and may be restricted by country or game.
• Bonus balances cannot be withdrawn before the wagering requirements have been met.
• Multiple bonuses cannot be claimed simultaneously unless specifically approved.
• Any attempt to unfairly exploit a promotion code will result in the bonus being cancelled.
• 999ko reserves the right to cancel or modify any promotion at any time.

7 Gaming Rules

All games on 999ko operate using fair and impartial RNG (Random Number Generator) technology. Live Casino games are operated by third-party providers and are subject to their own rules.

• 999ko reserves the right to review and void results in the event of a technical error during a gaming session.
• Using bots or automated software to play games is strictly prohibited.
• If a technical error in a game result is proven, that round may be voided.
• Collusion or gaining an unfair advantage by coordinating with other players is strictly prohibited.

8 Responsible Gaming

999ko believes gaming should be a source of entertainment — not addiction. That is why we have put in place a number of protective measures to promote safe gaming for our players.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can temporarily or permanently exclude yourself from the platform.
• Cooling-Off Period: Option to pause gaming for a set period.
• Reality Check: Option to set reminders for regular breaks.

For more details, please visit our Responsible Play View page.

9 Data and Privacy

999ko is committed to keeping your personal information secure. Any data you provide is used solely for service improvement, identity verification, and compliance with legal obligations. Your information is never sold to third parties.

For more details, visit our Privacy Policy Read.

10 Account Closure

999ko reserves the right to temporarily or permanently suspend any account for the following reasons:

• For violation of these Terms and Conditions.
• Engaging in fraud or any dishonest activity.
• For filing a chargeback or payment dispute.
• For operating multiple accounts.
• If the account holder is found to be a minor.
• At the direction of law enforcement authorities.

Users can also request account closure at any time by contacting support.

11 Dispute Resolution

If a dispute arises, contact 999ko's customer support first. Most issues are resolved within 72 hours. If the matter cannot be resolved through support, you may proceed with our formal complaints process.

• Must be submitted within 30 days of the date the complaint was filed.
• All decisions made by 999ko are considered final and binding.
• Internal processes must be exhausted before pursuing legal action.

12 Terms Update

999ko reserves the right to amend these Terms and Conditions, in part or in full, at any time. Continued access to or use of the platform following any changes will be deemed acceptance of the updated terms. We recommend reviewing this page on a regular basis.

For significant changes, 999ko will endeavor to notify registered members via email or push notification, though this is not guaranteed.